AOWEISI Terms of Service

These Terms form the complete agreement between you and us regarding your use of the Website and your purchases from it. The following additional policies, notices, rules, FAQs, and campaign terms published separately on the Website form an integral part of these Terms. Where a specific policy differs from these Terms, the more specific, updated, or targeted rule prevails for that matter:

If you have any questions about orders, payment, shipping, after-sales, policies, or any other service matter, you may contact us through the official channels published on the Website.

Official customer-service email: aoweisibio@aoweisistore.com.

Where fulfilment, warehousing, payment settlement, or campaign execution involves affiliated service parties, authorized partners, payment institutions, logistics providers, or other third parties, we may arrange for such parties to perform the relevant obligations. This does not affect your ability to contact us through the official channels published on the Website.

You agree that we may send notices, documents, statements, or communications related to the Website, your account, orders, payment, logistics, after-sales, campaigns, policy updates, and other Website services by email, SMS, Website announcement, order-page notice, account in-site message, customer-service messaging, or other electronic means.

You acknowledge and agree that, to the extent permitted by applicable law, notices, agreements, confirmations, records, and other communications sent electronically carry the same legal effect as paper documents.

You must ensure that your email address, phone number, and other contact information are accurate, valid, and able to receive messages. If you fail to receive a notice because your contact information is incorrect, invalid, rejected, blocked, has a full inbox, or due to a device issue or any cause not attributable to us, the associated risk is yours.

You confirm that you have the legal capacity under applicable law to enter into a binding agreement. If you are under the age of majority in your jurisdiction, you should use the Website and make purchases only with a guardian's knowledge and consent.

You undertake that the registration, delivery, payment, contact, and other information you provide is true, accurate, complete, and valid, and that you will update it promptly when it changes. Any losses caused by false, inaccurate, incomplete, or outdated information (for example, orders that cannot be fulfilled, delays, returned shipments, failed refunds, account restrictions) are your responsibility.

When you register an account, you must provide truthful and complete information as requested on the registration page. You must safeguard your account, password, verification codes, and other login credentials, and must not transfer, lease, lend, sell, or authorize others to use your account.

You are responsible for all activity conducted through your account. If you discover unauthorized use, abnormal login, or any security risk, please contact us immediately.

All text, images, video, audio, trademarks, logos, layout designs, graphical interfaces, source code, databases, product descriptions, packaging presentations, campaign pages, and other content on the Website are protected by applicable intellectual-property laws. Except as permitted by law or with our express written consent, no one may copy, republish, distribute, display, mirror, scrape, reverse engineer, commercially exploit, or otherwise use the Website content without authorization.

"AOWEISI" and the related brand names, trademarks, logos, product names, slogans, and visual elements displayed on the Website are the property of us or the relevant rights holders and may not be used without authorization.

By submitting user content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to use that content for display, republication, editing, translation, excerpting, publicity, marketing, customer service, archiving, compliance, or other purposes reasonably related to operating the Website. We may, but are not obliged to, review user content and may decide at our discretion whether to display, edit, block, delete, or remove it, without prior notice.

We make reasonable efforts to ensure the accuracy of product information, images, specifications, prices, ingredients, usage notes, and stock status displayed on the Website. Due to factors such as photography lighting, display-device variation, page update lag, version changes, packaging-batch adjustments, or region-specific compliance labelling, the product you receive may reasonably differ from the page display in colour, labels, outer packaging, notice text, or bundled items.

Product descriptions, care suggestions, instructions, ingredient information, research background, user feedback, FAQs, content articles, and customer-service replies on the Website are for general product information and consumer reference only. They do not constitute medical advice, diagnosis, treatment plans, or any guarantee of efficacy.

For skincare, intimate-care, and nasal-care products, the specific scope of use, instructions, precautions, storage requirements, contraindications, and response to adverse reactions are governed by the product label, the accompanying notice, and the Website's published Product Use & Safety Notice.

The prices, promotions, bundle discounts, reward redemptions, shipping allocation, and tax information displayed on the Website are subject to the final information shown on the checkout page when you place your order. The Website may display different prices, campaign information, or settlement methods depending on market, currency, campaign, user identity, device environment, or time period.

If page information is incorrect due to system failure, technical error, human error, data-sync delay, promotion misconfiguration, pricing error, coupon anomaly, tax-calculation error, or other obvious mistake, we may correct the information within a reasonable scope and, if necessary, refuse, limit, or cancel the affected orders. If an affected order has already been paid but cannot be fulfilled due to such an obvious error, we will refund the amount actually paid via the original payment channel.

When you submit an order and complete payment on the Website, you are making an offer to purchase the relevant products from us. The sale contract between you and us is formed only when we have completed our review and confirmed acceptance — through shipping confirmation, warehouse-dispatch confirmation, order-status update, or another reasonable means.

We may, within a reasonable scope, refuse orders, limit order quantities, split orders, require additional verification, pause processing, or cancel orders, including in the following circumstances:

Payment methods supported by the Website are shown on the checkout page. You understand and agree that payment services may be provided by third-party payment institutions, and you must also comply with the applicable payment provider's terms and rules.

A successful payment indicates only that the payment instruction has been submitted or that the amount has been authorized or charged; it does not automatically mean the order has been finally accepted by us or has entered the shipping process. If your payment triggers risk controls, issuer holds, verification failures, billing-address mismatch, suspicious-transaction review, channel failures, or other risk-management processes, we may pause processing, request further verification, or cancel and refund the order.

If duplicate charges, pre-authorization holds, delayed refunds, currency-conversion differences, or cross-border fees occur, handling is typically governed by the payment institution, issuing bank, and settlement network. Please refer to the Payment FAQ published on the Website for details.

Deliverable countries or regions, handling times, estimated transit times, tax allocation, remote-area rules, and restricted-delivery zones are subject to the Shipping Policy published on the Website and to the information shown at checkout. You must provide accurate, complete, deliverable recipient name, phone, email, address, postcode, and any other information required by law.

If customs, carriers, customs agents, or regulators request that the recipient provide identity verification, tax ID, confirmation contact, customs declarations, or supplementary documents during cross-border transport, destination clearance, delivery, or receipt, you must provide such information promptly, completely, and truthfully.

You may request cancellation before an order enters active processing, in accordance with the Order Cancellation Policy published on the Website. Once an order enters printing, picking, packing, dispatch, international transit, customs clearance, or last-mile delivery, we cannot guarantee successful cancellation.

For shipped orders, a cancellation request may be treated as a delivery refusal, return, or after-sales request, subject to the Shipping Policy and the Returns & Refunds Policy. We reserve the right to proactively cancel orders for reasons such as stock issues, pricing errors, risk control, payment anomalies, address restrictions, customs restrictions, regulatory requirements, or other reasonable grounds.

The Website does not offer unconditional, no-reason returns for all orders. The circumstances under which after-sales requests, returns, or refunds are accepted, and the refund channel and timing, are governed by the Returns & Refunds Policy published on the Website.

For reasons of hygiene, safety, product nature, and cross-border fulfilment, personal-care, intimate-care, and nasal-care products that have been opened, used, partially used, or that have contacted skin or mucous membranes are generally not eligible for return or refund, except where applicable law requires otherwise or a clear quality defect exists.

If you receive a wrong item, a missing item, a seriously damaged item, an obvious quality defect, or another case covered by the after-sales policy, please submit complete evidence within the time limits set by the policy and contact us. Do not return products without our authorization; risks, delays, losses, or extra fees caused by unauthorized returns may be your responsibility.

The Website runs coupons, tiered discounts, bundle offers, membership points, referral rewards, limited-time campaigns, gift activities, and other promotions from time to time. Unless expressly stated otherwise, different offers, points, referral rewards, and gift campaigns generally cannot be stacked; the checkout page, campaign page, or associated rules page prevails.

If an order is cancelled, refunded, charged back, refused, partially refunded, or if fraud or rule violation is identified, we may revoke, reclaim, freeze, or cancel the related points, rewards, discount eligibility, or referral earnings. For behaviour such as order manipulation, self-referral, fake accounts, bulk arbitrage, abnormal redemption, or exploitation of system loopholes, we may cancel the relevant eligibility and impose further restrictions.

You must not use the Website for any of the following. If you breach these Terms, we may remove content, limit accounts, cancel orders, revoke rewards, refuse service, and pursue liability.

If your breach of these Terms, applicable policies, or applicable law, or your use of the Website, information you submit, or user content you provide, infringes any third-party rights and causes claims, losses, liabilities, penalties, expenses, fees, or damages (including reasonable legal, litigation, arbitration, investigation, and enforcement costs) to us, our affiliates, partners, service providers, payment institutions, logistics providers, or their managers or employees, you will indemnify and hold the foregoing parties harmless.

Your indemnification obligation under these Terms survives your cessation of Website use, order termination, account closure, or termination of these Terms.

The Website may integrate with or link to third-party services or sites, including payment providers, logistics providers, analytics tools, social-media platforms, customer-service systems, and advertising platforms. Those services are operated by their respective providers under their own rules; we make no guarantee as to their availability, accuracy, security, timeliness, or outcomes.

Rights and obligations arising from your use of third-party services are generally to be handled directly between you and the third party; where the matter relates to fulfilling a Website order, we will assist in communication within a reasonable scope.

To the maximum extent permitted by applicable law, the Website and its content, features, product information, service interfaces, and page displays are provided on an "as is" and "as available" basis. Except where applicable law requires otherwise, we make no express or implied warranty that the Website will be continuously uninterrupted, error-free, virus-free, or absolutely secure; that product information, research content, user reviews, or usage advice will be fully applicable to every user; that products are suitable for your specific purpose, preference, individual circumstances, or expected outcome; or that third-party payment, logistics, communications, and network environments will always be stable.

Product outcomes may vary by individual, skin condition, method of use, storage, environment, and other factors; you should exercise reasonable judgement based on the product label, instructions, and your own situation. For sensitive-use products such as intimate-care and nasal-care items, any adverse outcome caused by use that does not follow instructions, out-of-scope use, inappropriate mixing with other products, failure to observe storage requirements, or failure to respond promptly to adverse reactions, is your responsibility, except where applicable law requires otherwise.

To the maximum extent permitted by applicable law, we are not liable for any indirect, incidental, consequential, lost-profit, lost-opportunity, goodwill, or data-loss damages arising from your use of, or inability to use, the Website, product purchases, order handling, payment failure, logistics delay, customs delay, third-party service failure, information error, campaign changes, or matters related to these Terms.

To the maximum extent permitted by applicable law, our aggregate liability to you in respect of any single order, product, or dispute is capped at the amount you actually paid us for the relevant order. This limitation does not apply to liability that applicable law expressly prohibits from being limited or excluded.

We process your personal information in accordance with the Privacy Policy published on the Website. By using the Website, you acknowledge and agree that we handle your information pursuant to the Privacy Policy.

We may update these Terms to reflect changes in law, regulation, business adjustments, feature updates, service optimization, or risk-control needs. Updated Terms will be published on the Website and take effect on the publication date or the effective date stated in the Terms.

Your continued use of the Website, placement of orders, or purchases after an update signals your acceptance of the updated Terms. Orders submitted and formed before an update generally remain governed by the version in effect at the time of order, unless law requires otherwise or consumer protection calls for applying the new rules.

You may not transfer, assign, delegate, or otherwise move any right or obligation under these Terms, in whole or in part, to any third party without our prior written consent.

We may assign all or part of our rights and obligations under these Terms to our affiliates, successors, or designees in connection with business reorganization, merger, demerger, equity change, asset transfer, brand licensing, affiliate arrangement, or other reasonable business arrangement, without further consent from you, unless applicable law requires otherwise. Such assignment does not affect consumer rights you have under applicable law and the Website's published rules.

The formation, validity, interpretation, performance, and dispute resolution of these Terms are governed by applicable law. Any dispute arising from these Terms, Website use, product purchase, order fulfilment, or after-sales handling should first be resolved through good-faith negotiation between the parties.

If negotiation fails, any dispute will be submitted to a dispute-resolution body of competent jurisdiction under applicable law. Where mandatory consumer-protection law in your location provides otherwise, that law applies to the extent it is mandatory.

If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions continue in effect. Our failure or delay in exercising any right under these Terms does not constitute a waiver of that right. Section headings are for reading convenience only and do not affect interpretation.

If you have any question about these Terms, the Website's services, order handling, after-sales matters, or legal issues, please contact us at aoweisibio@aoweisistore.com.