Order Cancellation

Order Cancellation Policy

How cancellations work at each stage of your order, from checkout to delivery.

Last updated: April 22, 2026

This Order Cancellation Policy applies to orders you place through the AOWEISI official brand website (the "Site"). It explains when you can request a cancellation, when cancellation cannot be guaranteed, how already-shipped orders are handled, when we may cancel an order on our side, and how refunds are processed. Please read this policy together with our Terms of Service, Shipping Policy, Returns & Refunds Policy, and Payment FAQ.

A successful payment does not automatically mean your order is finally accepted. Inventory, address, payment, risk, routing, and compliance checks may still apply before shipment.

Once an order enters picking, packing, hand-off, international transit, customs clearance, or last-mile delivery, cancellation can no longer be guaranteed.

Orders that have already shipped are normally handled under refusal, return-to-sender, or after-sales rules rather than as a "successful cancellation", and real costs may be deducted.

applicability

1. Scope

When this Order Cancellation Policy applies.

This policy applies to cancellation requests you submit for orders placed through the Site, and to cancellations the Site performs for reasons such as inventory, payment, address, logistics, compliance, or risk control.

It covers every stage of the order lifecycle: checkout, payment, review, label printing, picking, packing, dispatch, transit, customs clearance, delivery, and after-sales handling.

When a customer may request order cancellation.
When cancellation cannot be guaranteed.
How already-shipped orders are handled.
When the platform may cancel an order on its side.
Refund method and timing after a successful cancellation.
How this policy connects with shipping, refund, and payment rules.

summary

2. Quick summary (5 principles)

The five key rules behind every cancellation decision.

The following principles explain, in plain terms, how cancellations work on the Site. The detailed rules in later sections follow the same logic.

Payment success does not automatically mean the order is finally accepted. Before shipment, an order may still go through inventory, address, payment, risk, routing, and compliance review.
Cancellation is more likely to succeed only before the order enters actual fulfillment. Whether a cancellation is successful depends on order status, system progress, and customer-service confirmation.
Once an order enters label printing, picking, packing, dispatch, international transit, customs, or last-mile delivery, cancellation generally cannot be guaranteed.
Shipped orders are normally not processed as a "successful cancellation". If you no longer need the package, it is usually handled as refusal, return-to-sender, or after-sales, and actual costs may be deducted from any refund.
The platform may cancel an order on its side where reasonable, for example due to stock-outs, payment anomalies, pricing errors, undeliverable addresses, risk control, customs, or compliance issues, with refunds processed under this policy.

when-customer

3. When a customer may request cancellation

Submitting a cancellation request before fulfillment begins.

If you wish to cancel an order, please contact our official customer-service channel or order-support entry as soon as possible. You can generally submit a cancellation request before the order enters actual fulfillment.

"Before actual fulfillment" typically means the order has not yet entered any of the steps listed below. Submitting a cancellation request is not the same as the cancellation being successful. We will assess the request based on the real-time order status, system progress, and fulfillment stage.

If the cancellation is successful, the refund will normally be returned along the original payment path, as further described in this policy and in the Payment FAQ.

Label printing.
Picking.
Packing.
Dispatch from the warehouse.
Hand-off to the carrier.
International transit.
Customs clearance.
Last-mile delivery.

no-guarantee

4. When cancellation is NOT guaranteed

Stages at which cancellation typically cannot be guaranteed.

In the situations below, cancellation generally cannot be guaranteed or requires case-by-case review. Even if you have just seen a status update in your account page, email notification, or another page, that does not necessarily mean the order has not yet entered actual fulfillment.

The order has entered label printing, picking, packing, or dispatch.
The order has already been handed to the carrier.
The order has entered international transit.
The order has entered customs clearance at the destination.
The order is in last-mile delivery, awaiting signature, or already delivered.
There is a delay in status updates while fulfillment has in fact moved ahead.
The package has been shipped or handed over and can no longer be intercepted, rerouted, or recalled.
Destination regulations, carrier capabilities, customs checkpoints, or logistics constraints prevent us from stopping delivery.

after-shipment

5. How already-shipped orders are handled

Shipped orders follow refusal, return, or after-sales rules.

Once an order has shipped, the "cancel before fulfillment" logic generally no longer applies. If you no longer need the package, the order is typically handled under one of the approaches below, and this does not automatically mean a full refund.

If the package has incurred actual costs such as international transit, customs, return handling, warehousing, destruction, or other operational costs, those costs may be reasonably deducted. If the customer refuses delivery, is unavailable for signature, provides an incorrect address, fails to cooperate with customs, or does not submit required documents, the case will be handled under the Shipping Policy and the Returns & Refunds Policy.

Requests to change address, intercept, reroute, transfer, or re-deliver a shipped order are not guaranteed to succeed, and additional fees may apply.

Refusal of delivery.
Return-to-sender.
After-sales request.
Case-by-case refund scope assessment.

platform-cancel

6. When the platform may cancel an order

Situations in which we may cancel an order on our side.

Where reasonable, the Site may review, hold, restrict, refuse, or cancel an order. If an order placed and paid for is cancelled by us, the refund will normally be processed along the original payment path.

The product is out of stock, discontinued, or has inventory anomalies.
Obvious errors in price, promotion, tax, stock, or product information on the page.
Payment was unsuccessful, failed verification, or shows abnormal risk.
The destination country, region, state, province, city, postcode, or specific address is not serviceable.
Reasonable suspicion of fraud, unauthorized payment, resale, arbitrage, coupon abuse, self-referral, fake transactions, or other high-risk behavior.
Order volume or patterns under the same user, account, address, email, phone, payment account, card, or related identifiers are abnormal and inconsistent with reasonable personal use.
Applicable law, regulation, customs, payment, or logistics constraints prevent fulfillment.
The customer does not provide required identity verification, address confirmation, payment verification, or customs-clearance information.
Other situations where continued fulfillment is, on reasonable assessment, not appropriate.

refund-path

7. Refund method and timing after successful cancellation

How refunds are returned once a cancellation succeeds.

If an order is successfully cancelled before fulfillment, the refund will normally be returned along the original payment path to the payment account you used.

Actual arrival times may vary depending on the payment method, payment provider, issuing bank, clearing network, regional processing, and holidays. If promo codes, reward balance, points, bundle discounts, or other promotional mechanisms were applied to the order, the refund amount and any restoration of benefits will be based on the amount actually paid and the relevant rules.

If the original payment method cannot accept a refund, or the payment service provider requires another lawful and workable method, we will contact you to confirm the appropriate approach. For more detail on refund timing, please also see the Payment FAQ and the Returns & Refunds Policy.

why-shipped

8. Why an order may still ship after a cancel request

Common reasons a shipment goes out despite a cancellation request.

This can happen for any of the reasons below. Submitting a cancellation request is therefore not the same as the order being successfully intercepted or cancelled. Whether cancellation is possible depends on customer-service confirmation and the actual fulfillment status.

By the time you submitted the request, the order had already entered fulfillment.
Status updates were delayed while label printing, picking, packing, or hand-off had already started.
There was a sync delay between the warehouse system and the front-end order status.
The hand-off to the carrier was complete and the order could no longer be intercepted.
International transit or customs clearance had already started and could not be stopped.

vs-refusal

9. Cancellation vs refusal vs return-to-sender

How these three scenarios differ.

"Order cancellation" generally means the order is stopped before actual fulfillment begins and never enters the full shipping flow. "Refusal" typically happens after an order has shipped, when the customer declines delivery or fails to complete required steps, so the package is not properly received.

"Return-to-sender" generally refers to a package that is sent back during transit, customs, or delivery due to customer reasons, destination restrictions, carrier rules, or exceptions. Refusal or return-to-sender of a shipped order is not the same as a pre-fulfillment cancellation; whether a refund is due, and its scope, will be handled under the Shipping Policy and the Returns & Refunds Policy.

If a package is destroyed, cannot be returned, or cannot be recovered due to refusal or customs failure, the refund scope will be assessed case by case.

policy-relations

10. Relationship to other policies

How this policy connects with Terms, Shipping, Returns, and Payment FAQ.

This policy should be read together with the other policies on the Site. Where this policy and another policy differ on a specific point, the more specific, more recent, or more targeted rule will prevail.

Terms of Service: payment success does not automatically mean the order is finally accepted, and the platform may refuse or cancel an order where reasonable.
Shipping Policy: once an order is printed, dispatched, in transit, in customs, or in last-mile delivery, cancellation, address change, interception, or rerouting requests are generally not guaranteed.
Returns & Refunds Policy: rules on refusal, return-to-sender, customs failure, refund scope, and cost deductions for shipped orders.
Payment FAQ: pre-authorizations, pending charges, original-path refunds, and arrival times.

how-to-submit

11. How to submit a cancellation request

Information to include when requesting a cancellation.

If you wish to request an order cancellation, please contact us through our official customer-service channel and try to provide the information listed below. We recommend submitting your request as soon as you know you need to cancel, so there is a better chance of acting before the order enters fulfillment.

Order number.
The email address used at checkout.
Recipient name.
Reason for cancellation.
Any additional details, if relevant.

contact

12. Contact us

How to reach us about cancellations.

If you have any questions about this Order Cancellation Policy or about the status of your order, please contact our official customer-service email at aoweisibio@aoweisistore.com. We recommend linking to this page from the checkout page, order confirmation emails, and the customer-service FAQ.