AOWEISI Payment FAQ

The specific payment methods supported by the Website are those you see at checkout. The options shown may vary depending on your country, region, device, browser, system environment, and payment service availability.

Typically, the Website may support the following types of payment methods:

If a payment method does not appear in your checkout page, that usually means it is not currently applicable to your order, device, region, or browser environment.

Not necessarily.

When you complete payment on the Website, it generally means that the payment request has been submitted, or that funds have entered an authorization, validation, or processing flow. Whether the order is ultimately formed may still depend on the following review factors:

Only after the order has passed the relevant review and entered shipping confirmation, dispatch confirmation, or another reasonable confirmation process will the order be treated as finally accepted by the Website.

Capture logic can differ across payment methods. You may typically encounter the following situations:

Immediate capture or immediate authorization: some methods complete authorization or capture as soon as you place the order.

Pre-authorization / pending status: certain cards or payment channels may initially show a pre-authorization, pending hold, or temporarily blocked balance. Such status does not necessarily mean the order has been finally formed.

Further processing after order review: in some cases, payment information may first enter the provider's or bank's processing flow, with fulfilment continuing after stock, risk, address, and other review steps pass.

Exactly how this appears depends on the bank, payment institution, card scheme, and region.

Payment failure can have many causes. Common reasons include, but are not limited to:

If payment fails, we suggest you first check: whether the cardholder name is correct; whether the billing address matches the issuer's records; whether the card number, expiry date, and security code are entered correctly; whether cross-border payments are enabled on your card; whether your browser or device is behaving normally; and whether you can try a different payment method.

If you still cannot pay after several attempts, please contact your issuing bank or reach out to us through the Website's customer service channels.

This does not necessarily mean the charge has finally settled. In some cases, the bank or payment institution may first show:

If the order is not finally accepted due to stock, address, risk control, payment verification, compliance, or other review reasons, the related payment will usually be reversed, released, or refunded along the original path in accordance with the payment system's flow. Actual release or disappearance timing depends on the issuing bank, the payment institution, the clearing network, and regional processing timing.

These release timelines are generally outside of the Website's direct control.

To improve payment success rates and reduce fraud risk, the billing address, cardholder information, and related payment details you provide at checkout should match the records kept by your issuing bank as closely as possible.

If any of the following do not match, the payment may be declined or the order may enter review:

We therefore recommend using the same information that appears on your card billing records when checking out.

Where enabled, the Website may show digital wallets, local payment methods, or other fast-checkout options at checkout. Whether a method is shown and usable typically depends on:

If a wallet or local method is not shown at checkout, it is not currently applicable to your order scenario.

If the Website enables instalments, buy-now-pay-later, or other financial payment solutions in the future, the governing rules will generally follow the relevant provider's terms and the checkout-page notes.

Where the Website enables saved payment methods or fast-repurchase features, saved payment methods are typically handled by the payment provider via encryption, tokenization, or other secure methods. The Website generally does not directly store full card numbers.

If your account shows saved payment methods, fast checkout, or similar features, you can view, manage, or delete them through the available front-end settings. If these features are not visible on the current Website, they are not currently enabled or not applicable to the current checkout flow.

Unless the checkout page states otherwise, an order typically completes using a single primary payment method allowed at checkout.

Where applicable, however, the following tools may be used alongside the primary payment method:

Whether any specific combination is supported depends on what your checkout page actually shows.

The Website processes payments through third-party payment service providers. We use reasonable security technology, process controls, access management, and risk-control measures to help protect transaction flows.

Please understand that:

If you suspect any unusual payment activity, please contact your issuing bank immediately and reach out to us through the Website's official customer service channels.

If a refund is approved, it will normally be returned along the original payment path to your original payment account. For example:

If the original payment method cannot accept the refund, or the payment provider requires another lawful, workable method, we will communicate a feasible approach with you based on the actual situation.

After the refund is processed, the time it takes to arrive may vary by payment method. Typically:

Card refunds may still take additional working days to post to the bank after the provider processes them; third-party payment arrivals vary by the tool's own rules; reward balances, coupons, points, or campaign entitlements may also take different times to restore depending on system and campaign rules.

Actual arrival timing may be affected by:

If you have not seen the refund within a reasonable time, we suggest first checking with your issuing bank or payment provider and then contacting the Website's customer service to help verify.

If an order is cancelled, refunded, partially refunded, refused, returned, or subject to after-sales adjustment, the following benefits tied to that order may be adjusted:

Depending on the applicable rules, these benefits may be reversed; deducted; recalculated; partially restored where not actually consumed; or expired and not restored.

For more specific handling logic, please also refer to the Returns & Refunds Policy and the relevant campaign rules.

If you encounter any of the following: payment failure; order cancellation; pending charge showing on your card; billing-address verification failure; no payment methods visible; refund not yet arrived after a long time; or suspected account or payment anomalies,

please contact us through the Website's official customer service channels as soon as possible and provide, where possible:

Based on the actual situation, we will help you investigate or advise you to contact the relevant payment institution / issuing bank for further handling.

If you have any questions about this Payment FAQ or any payment-related matter, please contact us at:

Official customer service email: aoweisibio@aoweisistore.com.