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Privacy Policy

Privacy & Data

Privacy Policy

How AOWEISI handles account, order, enquiry, and website data across our public-facing commerce and research information experience.

Last updated: April 3, 2026

This Privacy Policy explains how AOWEISI collects, uses, stores, shares, and protects personal information when you browse our website, create an account, submit a contact enquiry, place an order, subscribe to updates, or communicate with our team. It is written for the current AOWEISI storefront and related business workflows, including customer support, fulfilment, payment processing, and security monitoring.

We collect only the information needed to run the website, fulfil orders, answer enquiries, and protect the platform.

Sensitive payment credentials are handled by trusted payment providers rather than stored directly in the storefront.

You can contact us to request access, correction, deletion, or other rights available under applicable law.

scope

1. Scope of this policy

This policy covers the public storefront, account system, enquiry forms, newsletter flows, and order-related services operated under the AOWEISI brand.

It applies when you visit pages about our synthetic biology exosome products, submit forms on pages such as Contact or About, create or log into an account, save delivery information, place an order, or interact with customer support.

Where a third-party service has its own privacy notice, that third party may also process data under its own terms. Examples can include payment providers, anti-bot verification providers, logistics partners, and email delivery services.

information-collected

2. Information we collect

We collect information directly from you, automatically from your device, and from transaction workflows.

The exact categories depend on how you use the site. If you only browse public pages, the information is more limited than if you create an account or place an order.

  • Identity and contact details, such as your name, email address, phone number, company name, or enquiry details when you submit a form.
  • Account information, such as encrypted authentication data, profile details, saved addresses, role flags, and account activity history.
  • Transaction information, such as products selected, order identifiers, shipping details, fulfilment status, refund status, and loyalty or referral records.
  • Technical and security information, such as IP-based security logs, browser metadata, device information, timestamps, cookie preferences, and abuse-prevention signals.

how-we-use

3. How we use your information

We use personal information to operate the site, deliver products and support, and maintain security and compliance.

Our use of data is tied to concrete business operations in this project, including account authentication, customer checkout, referral tracking, consent management, and support communication.

  • Provide multilingual browsing, account login, registration, password reset, and profile management.
  • Process orders, coordinate payment confirmation, arrange shipping, and support after-sales requests.
  • Respond to product, research, partnership, and customer service enquiries submitted through forms or email.
  • Operate referral, membership, and reward features where available.
  • Prevent fraud, abuse, spam, credential attacks, and other unauthorized activity.
  • Maintain audit trails, accounting records, and legally required compliance documentation.

sharing

4. Sharing and service providers

We share information only when needed to run the service or meet legal obligations.

Depending on the workflow, data may be processed by carefully selected service providers that help us run authentication, payment, communications, hosting, analytics, fulfilment, or customer support.

For example, payment status may be processed through providers such as Stripe, Alipay, or WeChat Pay integrations, while anti-bot or email infrastructure may process limited technical or contact data necessary to complete the service.

  • We do not sell personal information as part of the normal operation of this storefront.
  • We may disclose information if required by law, regulation, court order, or a valid request from competent authorities.
  • If we engage international vendors, we apply contractual, organizational, and technical safeguards appropriate to the transfer.

cookies

5. Cookies and similar technologies

The site uses cookies and local storage to keep the website functional and remember your choices.

Essential cookies or local storage entries may be used for session continuity, sign-in state, language preference, security validation, and consent records.

Optional technologies may be used for service quality, diagnostics, or experience optimization. You can manage these through the consent prompt or your browser settings.

retention-security

6. Retention and security

We keep information for only as long as needed for business, legal, or security purposes and apply layered safeguards.

Retention periods depend on the type of record. For example, order and invoice records may be kept longer than a simple browsing session because of accounting, fraud review, or dispute handling requirements.

Security measures may include encryption in transit, access controls, credential protection, role-based permissions, logging, rate limiting, anti-bot verification, and operational review.

rights

7. Your rights and choices

Depending on where you are located, you may have rights over your personal information.

Subject to applicable law, you may request access to your data, correction of inaccurate information, deletion, restriction, portability, or objection to certain processing activities.

You may also opt out of optional marketing communications. Operational messages about orders, support, or security may still be sent when necessary to provide the service.

contact

8. Contact and updates

We may update this policy as the storefront, product workflows, or legal requirements evolve.

When we make material changes, we will post the updated version on this page with a revised date.

For privacy, compliance, or data-rights requests, please contact us through the official contact page or the published business contact channels on this site.

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