applicability
1. Scope
This Policy applies to personal information processing involved in your interactions with the Website.
This Policy applies to your full interaction with the Website, including but not limited to:
- Browsing pages on the Website;
- Registering for or logging in to an account;
- Placing orders, making payment, receiving shipments, and after-sales handling;
- Subscribing to newsletters, marketing messages, or campaign updates;
- Submitting contact forms, enquiries, reviews, feedback, Q&A, images, or other content;
- Participating in points, referral rewards, promotions, or other member mechanisms;
- Communicating with customer service, after-sales, or technical support.
- This Policy does not apply to third-party websites, payment pages, or social-media platforms you reach after leaving the Website; when using such third-party services, please review their own privacy notices.
- This Policy should be read together with the Terms of Service and other policies published on the Website; where another policy gives a more specific explanation on a particular matter, that explanation prevails.
info-collected
2. Information we collect
Depending on how you interact, we may collect information you provide, transaction data, payment risk-control signals, technical data, support records, and reward information.
Depending on how you interact with the Website, we may collect the following categories of personal information:
- Information you provide: name, email address, phone number, delivery address, billing address, login credentials, order notes, enquiry content, feedback, and images, comments, Q&A, and usage stories you upload.
- Transaction and order information: order identifier, product information, order amount, currency, discount and coupon redemption records, shipping and delivery status, after-sales records, refund, return, refusal, and dispute-handling information.
- Payment and risk-control information: payment status, transaction result, payment-channel information, risk signals, fraud-detection results, verification outcomes, and limited information related to payment disputes, chargebacks, or abnormal transactions. Full payment credentials are processed by third-party payment providers, and we typically do not store complete card numbers.
- Technical and device information: IP address, browser type and version, device type, operating system, language preference, time zone, access time, page-view history, click and dwell usage information, and Cookie, session identifier, and local-storage information.
- Customer-service and communication records: your enquiry content, customer-service replies, after-sales conversations, dispute-handling records, and supporting information related to identity verification, refunds, or abnormal orders.
- Member, points, and referral information: account-link information, reward earning and redemption records, referral-relationship records, campaign-participation records, and risk-review results.
how-collected
3. How we collect your information
We collect via your direct submission, automatic collection when you use the site, transaction flows, third-party service providers, and campaigns you join.
We may collect your personal information in the following ways:
- Directly from you: information you actively submit when registering an account, filling out forms, subscribing to email, contacting customer service, placing orders, requesting after-sales, posting reviews, or participating in campaigns.
- Automatically when you use the Website: we and our technical service providers may automatically collect technical and usage information through Cookies, local storage, log files, pixel tags, analytics tools, and similar technologies.
- From transaction and fulfilment flows: order-fulfilment information generated or received at relevant nodes as you complete payment, shipping, delivery, refund, after-sales, or reward use.
- From third-party service providers: where applicable, limited information related to order processing, service support, or risk control received from payment providers, logistics providers, customer-service systems, risk-control providers, analytics providers, or marketing providers.
- From campaigns or referral mechanisms you join: information about your participation collected from the rules and systems of referral, promotional, survey, or member activities you join.
how-used
4. How we use your information
To provide Website features, process orders, customer service, campaign management, operations, risk-control compliance, and marketing communications.
We may use your personal information for the following purposes:
- Providing Website features and account services: creating and managing accounts, maintaining login state, and providing language, region, and cart features.
- Processing orders and fulfilment: receiving, confirming, reviewing, and processing orders; arranging payment, shipping, delivery, and receipt; handling returns, refunds, exchanges, refusals, and after-sales service.
- Customer service and communications: replying to your enquiries, complaints, suggestions, and requests; sending order, logistics, after-sales, and account notices; providing customer support and troubleshooting.
- Member, points, referral, and promotion management: recording campaign participation; granting, redeeming, revoking, or adjusting points, rewards, and discount eligibility; preventing campaign abuse, abnormal arbitrage, or cheating.
- Website operations, maintenance, and optimization: protecting Website security; performing debugging, log analysis, performance monitoring, and experience optimization; improving page content, product presentation, checkout, and customer support.
- Risk control and compliance: detecting and preventing fraud, card theft, abnormal transactions, malicious attacks, or account abuse; fulfilling legal, regulatory, tax, customs, accounting, or dispute-handling obligations; keeping necessary records to support audits, complaints, chargeback responses, or dispute resolution.
- Marketing and brand communication: to the extent permitted by applicable consent or law, sending you brand updates, product news, campaign notices, marketing content, or personalized recommendations, and measuring and optimizing marketing effectiveness.
legal-basis
5. Our legal bases for processing
Bases include contract performance, legal obligations, legitimate interests, and your consent.
To the extent required by applicable law, we may process your personal information on one or more of the following bases:
- Necessary to perform a contract with you: e.g., to process orders, arrange shipping, issue refunds, and provide account and customer service.
- Necessary to comply with legal obligations: e.g., to meet tax, accounting, regulatory, customs, dispute-handling, or data-compliance requirements.
- Based on our legitimate interests: e.g., to protect Website security, prevent fraud, optimize service experience, maintain operations, analyze usage, and defend our lawful rights.
- Based on your consent: e.g., where applicable, to send marketing emails, enable certain non-essential Cookies, join specific campaigns, or process certain optional information.
- Where applicable law requires us to obtain your explicit consent, we will do so in the relevant scenario.
sharing
6. When we share your information
We share only as needed to run the service, fulfil orders, comply with law, in corporate transactions, or with your consent; we do not arbitrarily sell personal information.
We do not arbitrarily sell your personal information. We may only disclose, share, or provide your personal information to necessary recipients in the following circumstances:
- With service providers: including Website hosting and technology providers, payment processors and anti-fraud providers, logistics, warehousing, clearance, and fulfilment providers, customer-service and ticketing providers, data-analysis and performance-monitoring providers, email and SMS sending and marketing-automation providers, and compliance, legal, accounting, audit, or dispute-handling support providers.
- As necessary for order fulfilment or after-sales: when you place, pay, receive, return, refund, complain about, or request after-sales for an order, we provide necessary information to the relevant parties to complete fulfilment and after-sales.
- To comply with law, respond to lawful requests, or protect rights: as required by laws and regulations, or to respond to lawful requests from regulators, enforcement, judicial, tax, customs, or other competent authorities, or to protect the lawful rights and safety of us, users, partners, or the public.
- Corporate transactions or reorganization: in the event of business reorganization, merger, asset transfer, brand licensing, equity change, or similar transactions, relevant information may be transferred or disclosed as part of the transaction under confidentiality and appropriate safeguards.
- With your authorization or consent: in other sharing scenarios not covered by this Policy, we will seek your authorization or consent where applicable.
cookies
7. Cookies, analytics, and advertising technologies
We use Cookies and similar technologies to support operations, remember preferences, analyze traffic, and optimize experience; you can manage non-essential technologies.
We and our service providers may use Cookies, local storage, pixel tags, log files, session technologies, and similar tools to support Website operations, remember your preferences, analyze traffic, improve security, and optimize service experience.
These technologies may support basic Website functionality; remember language, region, cart, and login state; record Cookie consent choices; analyze Website traffic and page performance; diagnose technical issues; and, where applicable, measure marketing effectiveness or support personalized presentation.
Depending on the actual configuration, the technologies we use may include: essential technologies (needed for basic Website operation), functional technologies (to remember preferences), analytics technologies (to understand traffic and experience), and marketing or advertising technologies (where applicable, used to measure campaign effectiveness or audience analysis).
- You can manage some non-essential technologies through browser settings, Cookie management tools, in-site consent banners, or other available mechanisms; however, disabling certain technologies may affect login, cart, language preferences, or part of the checkout flow.
- For more detailed information on Cookie use, please refer to the Cookie Policy published on the Website.
international
8. International transfers
Your personal information may be transferred to jurisdictions outside your location; we apply reasonable measures to provide appropriate protection.
Because the Website may use service providers located in various countries or regions, your personal information may be transferred to, stored in, or processed in jurisdictions outside your own country or region. Data-protection laws may differ across jurisdictions.
Where applicable, we will use reasonable efforts through contractual restrictions, organizational measures, technical protections, or other appropriate mechanisms to provide appropriate protection for personal information involved in cross-border transfers. By using the Website, you understand that your personal information may be transferred internationally to the extent necessary to provide services.
retention
9. How long we retain personal information
Only for as long as needed to achieve the purposes of this Policy; afterwards we delete, anonymize, or handle appropriately.
We retain your personal information for as long as necessary to achieve the purposes described in this Policy. Retention periods may depend on factors such as whether you still hold an account, whether there are outstanding orders, after-sales requests, or disputes, whether tax, accounting, compliance, audit, or legal requirements apply, and whether retention is needed to support fraud prevention, security investigation, or complaint handling.
Once relevant information is no longer needed, we will delete, anonymize, or otherwise appropriately handle it in accordance with applicable law and reasonable technical conditions.
security
10. Information security
We apply reasonable administrative, technical, and organizational measures; however, transmission over the internet is not absolutely secure.
We apply reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, abuse, or destruction. Please understand that internet transmission and electronic storage are not absolutely secure, and we cannot guarantee any system or transmission method is risk-free.
You should also safeguard your account information, passwords, device, and email access to avoid information leakage caused by improper personal custody.
rights
11. Your rights and choices
To the extent permitted by applicable law, you may have rights to access, correct, delete, restrict processing, data portability, withdraw consent, and lodge complaints.
To the extent permitted by applicable law, you may have rights to access personal information we hold about you, correct inaccurate or incomplete information, delete your personal information, restrict or object to certain processing activities, request a copy or portability, withdraw consent you previously provided, and lodge complaints or objections.
You can submit requests through the privacy contact channels published on the Website. To protect information security, we may require you to provide necessary information related to your account, order, or contact details to verify your identity and prevent unauthorized requests.
We will process your request within the period required by applicable law, or within a reasonable time. In some cases, we may not be able to fully satisfy your request based on legal obligations, record-keeping requirements, dispute handling, security and fraud prevention, or other reasons permitted by applicable law.
marketing
12. Marketing communications and opt-out
You may unsubscribe through unsubscribe links, account settings, or by contacting us; necessary order and security notices may still be sent.
Where permitted by applicable law or with your consent, we may send you product updates, brand news, campaign offers, marketing content, or other promotional information.
You can opt out of some marketing communications through unsubscribe links in marketing emails, in-site account settings, Cookie management, or by contacting us. Even if you opt out of marketing communications, we may still send you non-marketing notices related to orders, accounts, security, payment, shipping, after-sales, or legal compliance.
minors
13. Children and minors
The Website is not actively directed to children; minors should use it with guardian awareness and consent.
The Website is not actively directed to children as defined under applicable law, and we do not knowingly collect personal information of children who do not meet the applicable age requirements.
If you believe a child has provided personal information to us without appropriate authorization, please contact us promptly, and we will take reasonable steps to delete or handle it where applicable. Minors using the Website should do so with the awareness and consent of their guardian.
third-party-links
14. Third-party links and external services
The Website may contain links to third-party sites, for whose privacy practices or content we are not responsible.
The Website may contain links to third-party websites, social-media pages, payment pages, or other external services. We are not responsible for the privacy practices, security measures, or content of such third-party services.
When you leave the Website or use third-party services, we recommend reviewing their privacy policies and terms of use.
updates
15. Updates to this Policy
We may update this Policy; continued use of the Website after the update means you accept the updated Policy.
We may update this Privacy Policy as laws and regulations, business, technology, or service-optimization needs change. Updated versions will be published on the Website and take effect on the publication date or the stated effective date.
Where applicable law requires, we will indicate material updates by reasonable means. Your continued use of the Website after the update means you understand and accept the updated Privacy Policy.
contact
16. Contact us
If you have questions about this Policy or your privacy rights, please contact us through the official email.
If you have any questions about this Privacy Policy, our personal-information handling, or your privacy rights, or wish to submit a privacy request, please contact us through the official customer-service email aoweisibio@aoweisistore.com.
