AOWEISI Shipping Policy

This Policy applies to orders placed through the Website that we accept and ship to destinations the Website currently supports.

It covers delivery coverage, processing times, estimated delivery windows, fees and taxes, delivery restrictions, handling of exceptional parcels, and rules for refusal or returns.

If a specific product, campaign page, checkout page, or special project states different shipping arrangements, the information shown on that page prevails.

We currently ship to the following markets:

If your shipping address is outside the currently supported scope, the system may not accept the order, or the order may be cancelled and refunded during review.

We may adjust supported countries, regions, states, provinces, cities, postal codes, or address ranges from time to time based on logistics capability, compliance requirements, customs policies, carrier coverage, or business arrangements.

Unless the checkout page states otherwise, orders to supported markets follow the shipping and tax rules published on the Website.

For orders under the DDP (Delivered Duty Paid) model, import duties, tariffs, or clearance taxes are handled by the Website or our designated fulfillment partner at checkout, and the recipient normally does not pay additional import duties on delivery.

Where a page or checkout flow clearly shows "free shipping" or "shipping included," the checkout display prevails.

If an order is split into multiple parcels due to inventory distribution, multi-warehouse fulfillment, or fulfillment arrangements, you will normally not be charged shipping more than once unless the checkout page states otherwise.

Remote areas, special addresses, policy-sensitive regions, or addresses within carrier special-service scope may be subject to delivery restrictions, longer lead times, or additional review.

If destination customs or regulators incur additional fees, return-shipping costs, warehousing fees, destruction fees, or other actual costs because the recipient fails to cooperate with clearance, provide required documents, or accept delivery, such costs may be borne by the recipient or deducted reasonably from any refundable amount.

Order processing typically takes 1–3 business days.

Business days generally exclude Saturdays, Sundays, and public holidays at the origin.

Order processing includes but is not limited to the following steps:

During promotions, major holidays, warehouse peaks, inventory fluctuations, payment-review periods, or system maintenance, processing may take longer than usual.

If the order has address anomalies, payment anomalies, inventory anomalies, risk-control review, clearance restrictions, or other circumstances requiring manual review, processing may be further extended.

For standard delivery areas, parcels are generally estimated to arrive within 5–10 business days after dispatch.

For remote areas, islands, low-frequency delivery areas, or special delivery areas, parcels are generally estimated to arrive within up to about 15 business days after dispatch.

All delivery times are estimates for reference only and do not constitute a fixed delivery commitment, guaranteed delivery date, or basis for compensation.

Delivery times may be affected by the following factors:

If there is a significant delay, we will offer reasonable assistance through the order page, shipping notification, customer service, or other appropriate channels.

To maintain fulfillment stability and parcel delivery success, we may refuse delivery to the following types of addresses or ask you to change the address:

If the address you submit does not meet delivery requirements, we may contact you to update it; if it cannot be updated or we do not receive a timely reply, the order may be cancelled.

You must ensure the recipient information you submit is true, complete, accurate, reachable, and meets destination delivery requirements.

Recipient information typically includes but is not limited to:

If the information you provide is incorrect, incomplete, out of date, unverifiable, or unreachable, and this causes delay, non-delivery, return, destruction, loss, or additional cost, you will be responsible.

Before orders enter actual fulfillment, they may be reviewed for inventory, payment, address, campaign eligibility, risk control, logistics reachability, and compliance.

We may decline, limit, suspend, or cancel orders on reasonable grounds, including but not limited to:

If an order is cancelled and you have paid, we will refund via the original payment channel. Receipt of refunds depends on the payment service provider and bank processing times.

Most normal orders are dispatched in a single processing run.

If some items are out of stock, delayed at intake, held across warehouses, or subject to different fulfillment needs, the order may be split into multiple parcels.

For split orders, we generally provide tracking information for each parcel.

If a specific item cannot be shipped on schedule, we may, depending on the circumstances:

Unless the checkout page states otherwise, split shipments do not normally incur extra base shipping charges.

Before the order enters actual processing, you may request to change the shipping address or other delivery information through customer service.

Once the order has entered label generation, picking, packing, dispatch, international transit, customs clearance, or last-mile delivery, we do not guarantee successful address change, parcel interception, reroute, redirection, or cancellation.

Changes to dispatched orders are generally handled case by case depending on carrier capability, destination policy, and actual status.

Additional costs caused by ad-hoc reroutes, redelivery, address changes, or other operations you request may be borne by you.

When the parcel is being delivered, please pay attention to logistics information and accept delivery promptly, or authorize someone to do so.

Depending on local rules, some carriers may make one or more delivery attempts, or leave the parcel at a pickup point, locker, front desk, concierge, mail room, or other reasonable location.

If delivery fails due to no one signing, unanswered contact, inaccessible address, failed communication, or other reasons not attributable to us, the parcel may be returned, held, destroyed, or enter another exception flow.

If logistics show the parcel as signed for or delivered, this status will typically be treated as important evidence that fulfillment has been completed.

If you dispute the delivery status, please submit information through the "Exception parcels and claims" process in this Policy as soon as possible.

Even though the Website uses DDP or duty-inclusive handling for eligible orders, customs, regulators, carriers, or clearance agents in some countries or regions may still require the recipient to submit additional information or provide confirmation.

Information that may be requested includes but is not limited to:

If you do not provide the required information within the prescribed time, the parcel may be delayed, returned, incur warehousing or handling fees, or even be destroyed by the local authority.

Delays, returns, destruction, or actual costs caused by the recipient failing to cooperate with customs are not considered a breach of our fulfillment obligations; related costs may be borne by the recipient or reasonably deducted from any refundable amount.

After the order is dispatched, you will typically receive a shipping notification with tracking information.

If you have an account on the Website, you can also view order status and available tracking in the account order page.

Some carriers may have scan delays, transit delays, or system-sync delays in their logistics updates.

A lack of updates during a reasonable period does not automatically mean the parcel is lost; we recommend combining the estimated delivery window with a customer-service contact to judge the situation.

The Website recommends exposing the following entry points on the front end:

If order processing or delivery is delayed for any of the following reasons, we will make reasonable efforts to help, but such delays are not generally treated as a breach of a fixed delivery commitment:

To the extent reasonably practicable, we will update the order status, provide support, or help initiate a carrier investigation.

If the exception persists for a long period and meets our after-sales judgment criteria, we will assess resend, refund, or other handling according to the applicable rules.

Please contact us promptly if you encounter any of the following:

Please submit your claim within a reasonable period; for obviously damaged outer packaging, wrong items, missing items, or clear abnormalities, please contact us within 48 hours of receipt.

Please provide the following materials as far as possible:

Requests submitted after the recommended claim window may still be reviewed on a case-by-case basis, but outcomes may be limited by carrier records, warehouse/delivery records, system logs, or claim policies.

For parcels marked as delivered but not actually received, we may need to combine carrier records, delivery status, delivery-location notes, customer-service communication, and other supporting information to reach a judgment.

Possible outcomes include:

Final outcomes are determined case by case based on actual circumstances, the strength of evidence, and carrier feedback.

If a parcel is refused, returned, undeliverable, or handled by destination authorities because of any of the following reasons — refusal by the recipient, wrong or incomplete address, nobody to sign, failed contact, failure to cooperate with customs in time, failure to provide customs-required documents, destination policy restrictions, or other fulfillment failures not attributable to us — we have the right to decide whether to accept the return, whether we can recover the parcel, and whether a refund is possible.

If the parcel has been returned and is eligible for refund, the refundable amount may be reduced by actual or reasonably incurred costs, including:

If a parcel is destroyed, non-returnable, or non-recoverable due to destination policy or clearance failure, we will assess the refund scope case by case based on actual recoverable amount, goods status, and costs.

Refusal does not automatically equal unconditional cancellation or a full refund.

For more specific refund rules, please also refer to the Website's Returns & Refunds Policy.

If you have any questions about this Shipping Policy, order delivery status, exceptional parcels, signing issues, or other logistics matters, please contact us at the official customer-service email aoweisibio@aoweisistore.com.